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PRIVACY POLICY Keeping Your Experience Personal and Secure!

At BalkanLangs.com, we respect your privacy and strive to provide a seamless and safe experience. This Privacy Policy explains how we handle your information when you express interest in our free trial classes.

We believe that every individual’s privacy is of utmost importance, and we strive to be transparent about how we collect, process, and protect their personal information. This Privacy Policy elaborates on our data practices, shedding light on the ways we handle user information, particularly when individuals express interest in our free trial classes.

In the context of  BalkanLangs.wordpress.com  the “Privacy Policy” represents a foundational document that outlines our dedication to preserving the privacy and confidentiality of our users’ data. It embodies our promise to uphold privacy standards and to create a safe, secure, and personalized experience for those engaging with our services.

The subsequent sections of this policy will delve into the specifics, providing a comprehensive understanding of what information we collect, why we collect it, how we use it, and under what circumstances we may share it. We encourage you to carefully read and familiarize yourself with the contents of this policy to make informed decisions regarding your personal data and privacy.

What information do we collect?

We collect the following key details:

  • Your Full Name: So we can address you personally
  • Phone Number: To communicate important updates and reminders
  • Email Address: Keeping you informed and connected

What if you don’t let us collect certain information?

We understand and respect your preferences regarding the information you provide. However, if you choose not to allow us to collect your phone number, email, and full name, it will impact your experience in the following ways:

  • Limited Communication: Providing your phone number and email allows us to communicate with you regarding essential updates, schedules, and class-related information. Without this information, we may have difficulty keeping you informed effectively.
  • Access to Services: Your full name is essential for a personalized interaction during our free trial classes. Without your name, we may not be able to provide you with the level of service and attention you expect.
  • Access to WhatsApp Group: If you opt not to share your phone number, you won’t have access to our WhatsApp group, which is an optional communication channel for our community. This could limit your ability to connect with fellow participants and engage in discussions and updates related to our educational services.

We want to ensure you have the best experience possible. If you have concerns or questions about the specific information we collect or how we use it, please don’t hesitate to contact us at vesna.social@gmail.com. We’re more than happy to address your queries and find an arrangement that respects your privacy while allowing us to deliver our services effectively.

We use this information to:

  1. Share exciting educational materials tailored to your interests.
  2. Ensure you’re well-informed about class timings and any schedule changes.
  3. Notify you of special events, promotions, and educational offers that might interest you.

How do we share information with third parties?

Your privacy is our priority. We will only share your information with third parties if you agree to join our exclusive WhatsApp group for a more interactive learning experience.

WhatsApp Group and Information Sharing: A Privacy Focus

One of the ways we enhance your learning experience is through an exclusive WhatsApp group, fostering interactive communication and camaraderie among participants. The group serves as a platform where you can connect with fellow learners, discuss topics related to our educational services, and receive updates about class schedules and upcoming events.

Purpose of the WhatsApp Group:

  • Facilitating Interaction: The WhatsApp group provides a space for members to engage in discussions, share insights, and support one another in their learning journey.
  • Scheduling and Coordination: We use the group to inform members about their fellow participants and the scheduled learning sessions, ensuring seamless coordination and a sense of community.

However, we respect your preferences. If you prefer not to be part of the WhatsApp group, you can still receive individual updates about your free trial class and subsequent Skype group classes.

Individual Information Updates:

  • Personalized Notifications: If you choose not to join the WhatsApp group, we’ll ensure you receive personalized notifications and updates via your preferred communication channel. This way, you’ll stay informed about class schedules and other relevant information on an individual basis.

Your privacy is of utmost importance to us, and we are committed to protecting it. We strictly control the sharing of your information, especially within the WhatsApp group. Here’s how:

  • Explicit Consent: We obtain your consent before adding you to the WhatsApp group. Your participation in the group is entirely voluntary, and we will not add you without your explicit agreement.
  • Limited Information Shared: The information we share with the group is limited to your first name (or a preferred display name) and the timing of the learning sessions you’re involved in. We do not disclose sensitive personal details.
  • Respect for Privacy Settings: We encourage all group members to set their privacy settings according to their preferences, ensuring a level of control over their information within the WhatsApp platform.

Rest assured, we prioritize your privacy and strive to create a safe and interactive learning environment. If you have any concerns about the information shared in the WhatsApp group, its usage, or prefer individual updates, please feel free to contact us at [vesna.social@gmail.com]. Your satisfaction and privacy are our topmost priorities.

Managing and Deleting Your Data

We believe in giving you control over your personal information. If you decide to leave the WhatsApp group or discontinue our services, you have the right to manage and delete your data. Here’s how you can do it:

  1. Leaving the WhatsApp Group:
    • If you wish to leave the WhatsApp group, simply notify the group administrator or follow the necessary steps within the WhatsApp application to exit the group.
  2. Deleting Your Data:
    • If you want to delete any personal data shared within the WhatsApp group, you can do so by removing your messages, photos, or any other content you’ve shared.
  3. Contacting Us:
    • If you would like to completely delete all your data from our records, including any information shared within the WhatsApp group, please contact us at [vesna.social@gmail.com]. We will assist you in this process.
  4. Data Retention Policy:
    • It’s important to note that we adhere to a data retention policy. Once you leave the group or request data deletion, we will promptly remove your personal data from our active databases. However, it may take a reasonable amount of time to remove residual copies of your data stored in our backup systems.

Your privacy is important to us, and we are committed to facilitating the management and deletion of your data. If you have any concerns or need further assistance in managing or deleting your data, please feel free to reach out to us at [vesna.social@gmail.com].

Data Retention Duration

We are committed to maintaining your privacy and ensuring that we retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy. The duration for which we keep your data varies depending on the type and purpose of the data collected.

  • Account Information: We will retain your account information, including your name, email, and phone number, for as long as you maintain an active account with us.
  • Communication Data: Data related to communications, such as messages or emails, will be stored for a period deemed reasonable to facilitate efficient communication and to improve our services.
  • WhatsApp Group Data: If you are part of our WhatsApp group, we will retain the data shared within the group for as long as you are an active member. Should you choose to leave the group, we will promptly remove your data from our records.
  • Website Usage Information: Data related to website usage, analytics, and cookies are retained for a period as specified in our Cookie Policy. Please refer to our Cookie Policy for more details.
  • Legal and Regulatory Requirements: We may retain certain data for a longer period if required to comply with legal, regulatory, or industry requirements.
  • Inactive Accounts: In the case of inactive accounts, we may retain your data for a reasonable period to ensure that we can reactivate your account if you decide to use our services again.

After the retention period elapses, we will securely delete or anonymize your data in a manner that ensures it cannot be reconstructed or connected to you personally.

If you have any concerns about the retention of your data or wish to request data deletion, please contact us at vesna.social@gmail.com

Responding to Legal Requests: Complying with Montenegrin and EU Laws

We are committed to upholding the law and cooperating with legal authorities while prioritizing the privacy and rights of our users. When responding to legal requests, including court orders, subpoenas, or other valid requests from Montenegrin or EU law enforcement or judicial bodies, we follow a strict and transparent process that aligns with applicable laws.

Procedure:

  1. Review and Verification:
    • Upon receiving a legal request, we carefully review and validate its authenticity, ensuring it complies with Montenegrin and EU laws.
  2. Legal Assistance:
    • We work with legal experts and advisors to evaluate the request’s validity and legality, seeking guidance to ensure compliance with all relevant laws and regulations.
  3. Limited Disclosure:
    • If the request is deemed valid and legally sound, we may disclose the necessary and requested information. However, we limit the disclosure to the minimum amount of data required by law.
  4. Notifying Users:
    • Depending on the nature and terms of the legal request and as permitted by law, we may notify the affected user(s) about the disclosure, unless legally prohibited or instructed otherwise by the legal authority.
  5. Transparency Reports:
    • We strive to maintain transparency regarding legal requests. Periodically, we may publish aggregated and anonymized data on the number and nature of requests received, while ensuring compliance with legal obligations.
  6. Protection of Rights:
    • We consistently prioritize the privacy and rights of our users, and we take all necessary steps to protect the information we disclose to legal authorities.

We adhere to Montenegrin laws, EU laws, and relevant international standards when responding to legal requests. If you have questions or concerns regarding our approach to legal requests and data disclosure, please contact us at vesna.social@gmail.com

Why and How We Process Your Information:

We understand the importance of your privacy, and processing your information is essential to improve and personalize your experience with our services. Here’s why and how we do it:

  1. To Provide Services:
    • We process your information to offer and maintain our services, including facilitating free trial classes and organizing group sessions, ensuring a seamless educational experience.
  2. Personalization:
    • Understanding your preferences helps us tailor our services to your needs, providing you with relevant educational materials, updates, and schedules.
  3. Communication:
    • Your contact information allows us to keep you informed about class timings, schedules, special events, promotions, and educational offers.
  4. Legal Compliance:
    • We process your information to comply with applicable legal and regulatory requirements, including responding to legal requests and court orders.
  5. User Engagement:
    • Analyzing user data helps us improve our services, enhance user engagement, and optimize our offerings to meet your expectations.
  6. With Your Consent:
    • In certain cases, we may process your information based on your explicit consent, such as when you agree to join our WhatsApp group for an interactive learning experience.

We adhere to data protection laws and privacy principles in all our information processing activities. Rest assured, we prioritize your privacy and maintain stringent security measures to protect your data.